[Resolved]  Airtel — number porting issue from postpaid to prepaid

I have submitted mnp request within the same network (Airtel) from postpaid to prepaid ([protected]) on 06th january 2018 and request is yet not completed. All my services are down which is impacting my day to day work.
When i have submitted the port request airtel care told me that they will take only 4 hours of downtime to proceed this request but as of now downtime is exceeded its limit 17+ hours.
I have contacted 3 times on airtel customer care and everytime i got new response from the customer representative. All were not in sync for the same issue.

One of the representative told me that it will take 4-7 day to process this request
Second representative told me that it will take 72 hours to process your request.
Third representative told me to visit near airtel store there is an issue with your sim.
Fourth representative told me there is no details for your number.

Now why customer is suffering in mnp request its airtel responsibility to sync between postpaid department and prepaid department. When postpaid services are taken off make sure prepais sim activate within 1-2 hours.

Who will pay all the loses while services are down by the airtel?