[Resolved] Airtel — Online recharge in wrong customer ID

adepg3145m

Address:

721101

Today i.e. on 08.07.2017 I have recharged Rs.702 in wrong customer ID . In my TV screen I have read my ID [protected] instead of correct ID [protected] but registered mobile no. had been recorded properly which is [protected]. I do not understand when ID and Mobile No. not matched then how the next step of processing the payment can continued.

May be it's company policy but it should not be justified.

I am requesting here for refunding the amount of Rs.702 in my bank account and or may adjust in next months.

My payment transaction reference 094644 dated 08.07.2017

Was this information helpful?

No (0)

Yes (0)

Aug 19, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 09, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 8 July 2017 .

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Jul 19, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 8 July 2017 .

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd