[Resolved] Airtel — Online recharge is not done , amt deducted from my bank account

harsha2009

from Manthani, Telangana

Address:

Kolkata, West Bengal

My name is A.Selvakumar, working as a manager in Public sector company in Kolkata. My airtel mobile no: [protected], I have recharge through on-line amt of 1010 on 31/7/2016.

During on-line transaction, amount Rs 1010 have been deducted from my SBI account, where as recharge value Rs1100 has not been added in my airtel mobile no.

Whereas I have received message from Airtel during on-line charging, your will be added within 2hrs else will be refunded within 7-10 days.Still date amount has not been added in mobile no else refunded also not made.

Kindly I request you refund the amount or recharge value Rs 1100 to be added in my mobile no.

I provide the details during on-line recharge on 31/07/2016.

Talktime Rs1100, Transaction details:unsuccessful as on 31/07/2016

Transaction ID:[protected]

Mobile no:[protected]

Request to take corrective action to be taken at your end.

Thanking you,

Your's

A.Selvakumar,

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Sep 14, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Aug 14, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 10 August 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

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