[Resolved] Airtel — Online refund for broadband

venkat aryan

from Mumbai, Maharashtra

Address:

600005

Dear team,

Please be informed that i have initiated for the online refund as the connection is not feasible. Connection initiated on feb 2017 and have received various msgs stating the connection is not feasible. Comp reference no. Aor4362fa, acct no: [protected]. Alt contact no.[protected]. Kindly advise the status.
Thanks in advance,
Venkateshwar a k

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Aug 4, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 04, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 20 June 2017 .

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

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Comments

bablidr

from Bengaluru, Karnataka

I had asked for disconnection of my airtel landlline and broadband connection ( [protected] in the name of Sukhjinder Singh) on the 23rd of May 2017 and on 24th may I got a communication from airtel that it will be disconnected and it will take 7 days. The service of the same was not functioning.

I was under the impression that it will be done as assured and to my horror i noticed in my bank statement amounts towards Airtel bill for [protected] has been deducted for June and July 2017.

When i went for the local office for clarification they were not only unresponsive but evasive.

I have enclosed copies of the communication for needful.

I request you refund the amount for the two months bill and not raise any further bill on this no .

This is not a legitimate mode of making money .. by taking amounts for services not provided.

If my issue is not resolved at the earliest i will be left with no option but to take a legal remedy and go to the consumer court and also the media to alert the general public about your fraudulent means of making money.

i have been Airtel customer from about 9 years and have 6 connections. If forced i will discontinue all the other services also.

Please do the needful at the earliest