[Resolved] Airtel — "online transaction failure - pos 816249 bharti, airtel ltd. gurgaon for the amount 1 143.86/- on 8th feb 2016."

Ar Anusha Prakash

from Ranibennur, Karnataka

Address:	560003
Website:	Online (pay.airtel.in)

I have paid an amt of Rs.1, 143.86/- against the internet bill on 8th Feb 2016 transaction ID:[protected] But I received the mail from airtel payments saying that the payment is failed as it was declined by the bank. At the same time on the other hand I received the sms from my bank saying that you have made a debit card purchase of INR 1, 143.86.00 on 8th feb 2016.Info.IIN*Bharti Airtel.' Now I am getting regular messages from airtel to pay the ovedues.It means that the amt has been deducted from my bank but the bill stands unpaid.The transaction was done on 8th feb 2016 but till date the amount is not been credited to my bank account which is supposed to get recredited to my account if the transaction was failed. Inspite of contacting the airtel customer care several times my concern is not been resolved til date. Please help me out resolve this issue..

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Aug 14, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Mar 18, 2016

Airtel Customer Care's response Dear Ms. Prakash,

This is with reference to your post dated 18 March 2016.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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Verified Support

Mar 22, 2016

Airtel Customer Care's response Dear Ms. Prakash,

This is with reference to your post dated 18 March 2016.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at airtel.[protected]@airtel.com

Regards,

Anil Sachdeva
airtel presence (airtel Customer, service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd