| Address: Bharti Airtel Ltd, Plot No- 16, Airtel Center, Udyog Vihar, Phase -IV, Gurugram, Haryana -122015 |
REMINDER-4
09-Sep-2022
The Airtel India,
Relationship No:[protected] &[protected]
Despite of our repeated REMINDERS, what to talk of resolution of our Complaint dated[protected] as per trailing emails/ reminders, no reply has been received from different quarters of Airtel, instead fresh Bill No: BM[protected] for the period[protected] to 04-Sep-2022 for Rs.3, 852.72 including previous dues of Rs.2, 526.98 + late fee of Rs.118/- (incld. GST) has been raised in respect of our Airtel Mob. Nos. [protected]/ [protected] under Plan: infinity family plan 798_pkg_33822.
Even the current month (Sep 2022) charges of Rs.1, 207.73 (incld. GST @18% & excluding late fee charges Rs.118/-) is unjustified on account o[censored]sage charges of Rs.225.50 being irrational.
We once again request you to please, review both the bills and reissue after making the necessary corrections as highlighted above and in our Complaint submitted in our trailing email dated[protected] to enable us to make the payment forthwith.
Needless to add here that our past payment history is testimony of the fact that we are regular in making the payments and never delayed it. We are not responsible for delaying the payment. It is Airtel who are responsible for not attending to and resolving our complaint dated[protected] despite repeated reminders.
Looking forward to having prompt resolution of our complaint! Should you have any questions, please, revert on our email ID: [protected]@yahoo.com, we shall answer the same on priority!
Thanks & Regards,
Upkar Singh
Mob. # [protected]
Email ID: [protected]@yahoo.com
From: Upkar Singh
To: [protected]@airtel.com ; [protected]@in.airtel.com ; Content.[protected]@airtel.com ; [protected]@robi.com.bd ; airtel.[protected]@robi.com.bd
Cc: appellate.[protected]@in.airtel.com
Sent: Wednesday, 17 August, 2022 at 11:41:50 pm GMT-7
Subject: Our Complaint Dated[protected]_Regarding Excessive Airtel Mobile Bill Dated[protected] for [protected]_Infinity Family Plan
REMINDER - 3
Airtel India,
Reg: Our Complaint Dated[protected]_ Excessive Billing _August 2022
Regretfully, we are to write that instead of addressing our complaint regarding excessive billing for the period 05 July – 04 Aug 2022 in respect of our Mobile Nos. [protected] & [protected] lodged vide our trailing email dated August 11, 2022, threatening reminders by way of SMS from AD-AIRBIL are being sent, the latest one reads as under:
“Hi! To avoid call & data service disconnection on your Airtel No. [protected], kindly pay the due amount immediately. Pay via Airtel Thanks App i.airtel.in/PPpayBills. Please ignore if already paid . You can also ask us your question on Airtel Thanks App. Your feedback make us better everyday”
This is our 3rd REMINDER and the previous two reminders have not evoked any response even from the Airtel Appellate Desk – appellate.[protected]@in.airtel.com beside from [protected]@airtel.com and [protected]@in.airtel.com to whom we lodged our Complaint on 11th August 2022.
We once again request you to please, resolve our complaint lodged as per our trailing email dated 11th August 2022 at the earliest. Our payment history is testimony of the fact that we have never delayed the payment of Airtel bills, but this time, we have been constrained to withhold the payment of August 2022 Bill because it is excessive and irrationally drawn and above more, no reply to our complaint is being received from you.
On visiting Airtel website, we have come across another three email IDs i.e., Content.[protected]@airtel.com, [protected]@robi.com.bd and airtel.[protected]@robi.com.bd to whom we are also marking copies of this communication trails with a request to please, take cognizance of our Complaint lodged as per our trailing email dated 11th August 2022 and resolve it on merits of the facts stated therein at an early date.
Looking forward to hearing soon in the matter!
Regards,
Upkar Singh
Mob: +91-[protected] & +91-[protected]
Cc to: (i) Appellate Desk: Mr. Manish Kumar; appellate.[protected]@in.airtel.com
(ii) Content.[protected]@airtel.com,
(iii) [protected]@robi.com.bd
(iv) airtel.[protected]@robi.com.bd
for information and immediate necessary action, please.
On Sunday, 14 August, 2022 at 10:49:31 pm GMT-7, Upkar Singh wrote:
TOP PRIORITY, PLEASE
REMINDER - 2
Airtel India,
We are really sorry to write that our reminder dated 13 August 2022 has failed to get reply to our complaint regarding excessive billing lodged vide our below email dated 11 August 2022.
The due date for payment of the bill under dispute is[protected] and we wish to pay the bill by the due date. Our payment record is testimony of the fact that we have never delayed the payments and waited for the due dates rather made the payments immediately on receipt of the bills.
We, therefore, once again request you to please, send the bill for August 2022 after making the corrections as pointed out in our complaint dated[protected] immediately enabling us to clear it off by the due date.
Until our complaint is addressed, please, note that we will be constrained to withhold the payment.
We are marking a copy to the Appellant Authority.
Looking forward to hearing soon in the matter and thanking you in anticipation!
Regards,
Upkar Singh
Mob: +91-[protected] & +91-[protected]
Cc to: Appellate Desk: Mr. Manish Kumar; appellate.[protected]@in.airtel.com for information and immediate necessary action, please.
On Saturday, 13 August, 2022 at 10:52:34 pm GMT-7, Upkar Singh wrote:
TOP PRIORITY, PLEASE
REMINDER - 1
Airtel India,
We invite your attention to our below email dated 11 August 2022, reply to which is still awaited. Please, reissue the fresh Bill for August, 2022 after making the necessary corrections as pointed out in our below email to enable us to make its payment by its due date i.e.[protected].
This reminder may be attended on priority, please.
Regards,
Upkar Singh
Mob: +91-[protected] & +91-[protected]
On Thursday, 11 August, 2022 at 11:03:13 pm GMT-7, Upkar Singh wrote:
Airtel India,
We are surprised to receive hefty Airtel Bill for August 2022 for Rs.2, 526.98 by adding unauthorizedly and arbitrarily the one-time international roaming and usage charges amounting to Rs.1, 343.50 plus GST thereon.
Please, note that we are having Infinity Family Plan - 798 for mobile numbers [protected] & [protected] and not beyond that. We have neither opted for international roaming pack nor used international roaming facility. Ever since, we left India in the evening (around 4:00 PM) on 10-July-2022 for Vancouver Canada, we have neither made any call nor accepted any international calls including from India from these numbers nor made usage of the allotted data. Rather, since then, we have been keeping cellular/mobile data/data roaming etc., Bluetooth/ other wireless connections- personal hotspot, Bluetooth tethering etc. on our both the cell phones in OFF mode. So much so, we have not sent any short text messages, only receiving it, which is permissible as per the infinity family plan being availed by us. Wi-Fi feature remains enabled, always.
So much so, we contacted your representative at 121 from Cell No. [protected] on 1st/2nd July 2022 at 4:34PM and held long discussions for about 41 minutes 48 seconds, when we informed him of our planning to go abroad on 10-July-2022 and inquired from him for any lower charges plan for using our Airtel connections only for receiving short text messages while abroad from India. He informed that no such Plan was available and further suggested to carry on with the present Infinity Family Plan abroad but keep the mobile data/ roaming etc., OFF and not to attend any incoming call or make outgoing call to avoid international roaming/usage charges. He further clarified that incoming short text messages were covered in the current plan attracting no extra charges and that would serve our purpose of carrying the Airtel connections abroad. We believe that you are having system of recording the discussions and as such, you may verify the discussions held with your representative.
In the light of the facts and circumstances as explained above, please, reissue the Bill after making the necessary corrections immediately enabling us to make the payment before the due date. You can look at our past payment history which is testimony of our fair dealings with Airtel. We have never committed any default but at the same time have never accepted any wrong billing.
Further, it is noted that there are two different Operators, Rogers-Canada for +91 [protected] and Bell-Canada for +91 [protected] in place of Airtel in Vancouver, Canada. Why so?
Looking forward to hearing soon positive in the matter and thanking you in anticipation!
Regards,
Upkar Singh
Mob: +91-[protected] & +91-[protected]
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