Airtel — outgoing calls and sms not working

My airtel number [protected]

I have migrated my airtel number from postpaid to prepaid and since then i’m not able to make any outgoing calls and sms to any number, however incoming calls and sms are working fine along with data browsing.

I have been chasing their customer support team and sometime able to connect with so called sr team as well but still after 4 days of waiting my issue is not resolved.

I have got an sms staying that my issue is resolved and i need to powe off and on my device which i have done multiple times but of no use.

I’m attaching the service request number and resolution message as well.
My alternate number is [protected]