[Resolved] Airtel — Outrageous bill for Airtel postpaid data usage | |||||
I am using airtel postpaid number since 8 yeras.(Airtel relationship no[protected]. I had a data pack for rs.150 for 1GB. My data usage for this month exceeded to 2GB. Can someone believe the bill I have got this month? It's a whopping rs.4431. My questions for them are unanswered- 1. Apart from the message for 100% data consumed, I have not got a single message regarding the usage. The speed after 1GB was terrible, probably slower than a dial up connection. No websites were opening barring a few apps. But they say that I have used 1GB excess and the charges are rs.4000. 2. I had checked my unbilled usage at the end of the month . It was rs.1400. but I get a bill in 3 days of rs.4431. is it not their duty to atleast give the unbilled usage accurate? There is no other way to find out the usage. 3. The credit liMit is set by themselves. Mine is rs.6300. they think we will pay whatever the amount they charge, without a single notice that the bill amount has crossed so much.Is this not cheating.? Was this information helpful? | |||||
Oct 20, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Sep 12, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 11 September 2016. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at airtel.[protected]@airtel.com Regards Akanksha Singh airtelpresence (airtel customer service team) bharti airtel ltd airtel.[protected]@airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Sep 19, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 11 September 2016. We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response. We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@airtel.com Look forward to hearing from you. Regards Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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