[Resolved]  Airtel — outstanding amount payment issue on closed broadband connection

Hi,

This is regarding the issue where outstanding amount is still pending on my closed broadband connectivity even after paying the amount.

I got a call from airtel customer care on saturday july 22nd around 12:23 pm from number [protected] and told me that if i pay my outstanding amount of rs 1768.33 on the same day then i'll have to pay only rs 1414 as there is a waiver of 20% applicable on the outstanding amount.

So i paid the amount rs 1414 in an airtel outlet nearby to my location, the representative who accepted the amount said that it's a newly established outlet and we are only accepting the cash for now and we'll not give hard copy of receipts because once paid i'll be getting an sms to my registered mobile number which will have a link to see/download the receipt online.

So as per their instructions i paid in cash and i did receive an sms and i was able to see the receipt online but wasn't able to download, so i saved it as pdf file.

On july 24th when i called 121 to check whether the amount is paid correctly, the representative informed that the paid amount is not reflecting and asked me to send the receipt details to [protected]@in. Airtel.com. I've sent the screeshot of sms and receipt on the same day around 10:03 pm. I've still not got any response.

My landline number associated with my broadband connection is [protected], which i believe is more than sufficient for the company to verify the details, i can't attach sms screenshot and receipt because it contains my personal details, but they have been sent to airtel customer care email id.

I want this issue to be resolved as soon as possible. It's very frustrating to hear from a company saying that they have not received the payment when the same company outlet has accepted the amount and issued an online receipt.