[Resolved]  Airtel — Outstanding Bill after closing the connection

Address:Chennai, Tamil Nadu

I was using an Airtel fixed line number for broadband connection. When I shifted to a new place, I closed that connection. But the problem is that even though I requested for a connection closure before the next billing cycle they did not initiate the process right away. In place of closing the connection, they kept calling me daily for next 10 days or so. The objective of the calls were to convince me to not close that connection. They kept asking me for the reason why I was closing that connection. When I told that I was closing the connection because I am moving to a new place, they asked me to move the connection to new place. When I told that the new place already has an internet connection and that too an Airtel connection, they tried to persuade me to transfer the connection to some friend. I again explained that my friends are already having internet connections and they will not be interested in a landline phone. But they kept insisting to transfer it. This was okay if they asked these questions once. But despite I explained it to them again and again they asked same set of questions every time. In the end, after more than 10 days since I requested for connection closure, they started the procedure. But by then the next billing cycle had started. Now they started asking me to pay the bill for last month. I told that I had not used it in that month and it was not my fault that last billing cycle started before closing the connection. But again they did not listen. This time also I got around 5-6 calls regarding my outstanding bill. Now they are threatening to take legal actions for the recovery of bill.
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Aug 14, 2020
Complaint marked as Resolved 
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Namaste Mr. Singh,

This is with reference to your post dated 07 November 2013.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@in.airtel.com

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
LinkedIn- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Namaste Mr. Singh,

This is with reference to your post dated 07 November 2013.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at airtel.[protected]@in.airtel.com

Regards
Rakesh Kumar
Airtel.presence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
LinkedIn- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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