[Resolved]  Airtel — Over-billing

Address:

New Delhi, Delhi

Sir, I'm using a postpaid airtel number with" 200 combo 2G plan". On 2nd November 2013, when I was surfing net on my phone, I got a text from the company "Your quota has exhaust". When I called at customer care number and enquired about the message, he said may be my data use has exceeded. He asked me to check by sending Data use at 121. The reply I got was that I have used 335 mb and post 250 mb, I'm charged 1 paise/kb. Then, next day I again called at 121 and he said that the company had sent me texts on 30th-31st October and 1st November informing me about my data being overused. But I didn't receive any of the texts. He said that there must be a technical fault. He refused to lodge my complaint saying that my complaint will be accepted only when I have got my bill officially. So, he asked me to complain later. When I received my bill, I complained at 121. That person refused to accept my complaint saying that they are not commited to send me any text when my data service expires. He asked me to check my data usage by sending Data use to 121 from time to time. But Sir, I'm not at all satisfied with this service. On 22nd November's night, I was sleeping and the phone was switched off but still the messages show that I have used "9 mb" in just 5 hours i.e. from 12.00 a.m. to 5.00 a.m. Secondly, at one point I get a text that I have used so-and-so mb upto so-and-so date and time. Then, again after some hours if I send Data use to 121, I get a text that I have used more mb till that time and date only. How is that possible? Two different messages with different mbs but till the same date and time. One of the employee asked me to rely on these messages. And if it is so, then I guess I'm not liable to pay a single penny for the November month because whenever I send CU to 121, I always get a text "Current usage on your airtel mobile till 'date' is Rs. 0.0 (excludes monthly rentals). Moreover, most of the time I get a text saying that there is a technical error. They don't tell the proper usage anytime. And whenever I get a text without technical error, the usage is never updated. Sir, when the system is Kindly go through the problem. Because of such problems, my bill for the October month is Rs. 1177 and Rs. 837 is charged just because of over usage of mb. Screenshots of the messages are attached as proofs. Hoping for a positive reply! My e-mail id is [protected]@yahoo.com and the no. is [protected].