[Resolved]  Airtel — overcharged on bill

Address:

Kolkata, West Bengal, 700053

Dear sir,

This is to inform you that i have been charged for international roaming outgoing calls on my mobile number [protected] despite activating the international roaming pack of 30 days zone b which is supposed to give me 500 mins of free outgoing calls. Also i have complained at the customer care number 121 on 7th july, i was not provided a complaint number but was promised that the error will be rectified and a fresh bill will be mailed in 5 working days. Unfortunately, until 13th july, 2017 i did not receive any revert back from your company so i visited airtel customer care center in 14 burdawan road, alipor, kolkata to complain for the same.

I would like to bring to your knowledge that i was attended by your customer care executive mr sushanto dey who after reading the bill for 15 long minutes could not even understand my problem, he couldn't even understand the bill and so he took help from other executives. They agreed to my complaint and apologised for the inconvenience caused and i was provided a complaint number 77732318 and i was promised that my problem will be solved, but with extreme disappointment i would like to inform that it has still not been solved. Also i was asked by mr sushanto dey to not pay the bill until the problem is solved.

Here i would like to express that am i providing a service to your company or is your company providing me a service. I would like to port to another operator if i do not receive a compensation for the inconvenience caused.

Regards,

Gautam tahlani