[Resolved] Airtel — Overcharges in the bill | |||||
Airtel reps on two calls confirmed there were overcharges in the billn they r placing a refund request and then can pay the remaining balance. But now they barrred the number. I contacted them and raised a complaint by phone and email. Now i came to know that they have closed the complaint without my consent stating the charges are true. But it was airtel who confirmed that there are overcharges on the bill. They are not ready to listen to thosenovercharge confirmation calls and want to pay the whole incorrect bill. I want refund as promised on those calls, and then happy to pay the remaining amount. Was this information helpful? | |||||
Dec 30, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Mar 10, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 7 March 2016. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively. Look forward to receiving the required details at airtel.[protected]@airtel.com Regards, Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Mar 15, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 7 March 2016. We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved. If you require further information / assistance, please write to us at airtel.[protected]@airtel.com Regards, Anil Sachdeva airtel presence (airtel Customer, service team) bharti airtel ltd airtel.[protected]@airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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