[Resolved] Airtel — overcharging and non refunding my money | |||
I have activated a night tariff on my airtel prepaid number([protected]) on 17 dec 2013 but i was wrongly charged for my calls with 105rs on 18 dec at 00:45 am. i called customer care for 8-9 times and they agreed with my problem and promised me to refund my amount but after 3 days they refunded only 27rs and denied refunding rest amount although they agreed with my complaint and wrong dedution they clearly stated that they wont do anything for me. customer care was very rude and mentally harrasing and hung up on me everytime i called them.reference number to my complaint is CWRCH[protected] and alternate contact no.[protected] Was this information helpful? | |||
Jan 2, 2017 Complaint marked as Resolved Verified Support Dec 24, 2013 Airtel Customer Care's response Namaste Mayank, This is with reference to your post dated 20 December 2013. We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at airtel.[protected]@in.airtel.com Regards, Saurav Ahlawat Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd airtel.[protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 | |||
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This is with reference to your post dated 20 December 2013. We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress.
You can also get in touch with us at airtel.[protected]@in.airtel.com
Regards,
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33