[Resolved] Airtel — Overcharging for Broadband services | |||
Its very disappointing to see that a simple query for a bill plan change has taken more then two weeks. Additionally Airtel doesn't care to reach back to the customer in time and the intention is to continuously overcharge the customer. I have been trying to reach out to customer care for more then two weeks now to escalate the issue but there is no response. Seems like they want me to withdraw and take my account to a competitor. Was this information helpful? | |||
Nov 4, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Oct 02, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 2nd October 2016 We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at [protected]@in.airtel.com Regards, Anil S. airtel presence (airtel Customer, service team) bharti airtel ltd [protected]@in.airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Oct 04, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 2 October 2016. We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com Regards, Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
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