[Resolved]  Airtel — Overcharging for my singapore stay - rs. 37158 bill

Address:

New Delhi, Delhi, 110052

I was fooled by Airtel. I recently travelled to Singapore and got an international plan activated for the whole length of my stay. They said it will work there and will cover my expenses (and as the executive said during booking, in Malaysia as well).

Below is a summary of how they overcharged me:

1. My credit limit of Airtel account is 14, 000 but I got a bill for 37158 in a single month (proof attached).

2. They did not tell me I will have to pay 1200 per entry to Singapore even within the time period of the plan. When I travelled back from Malaysia to Singapore, they charged me 1200 again and again. They just told me I have Singapore's plan activated for full 10 days of my stay.

3. Even after getting a Singapore unlimited plan pre-activated before travel, they charged me Rs. 750/MB because they told me I should have selected a specific network "Syntel" while using phone in Singapore. They did not tell me that earlier.

4. Their customer service representative told me 99% it will work in Malaysia also but they charged me 750 rupees per MB of internet usage even if I had that plan activated and similarly for call.