[Resolved] Airtel — Paid the bill still they are denying on it. | |||||
Hi, I have paid my bill for [protected] which was Rs 2604 in cash at airtel store and the number is deactivated 6-7 months back but all of sudden i am getting a call from an unknown number who says that he is an advocate from Delhi and have filed case against me in Delhi court. When i called to the customer care, the executive told me to mail on [protected]@airtel.in with my concern but when i got the reply it was shocking and disappointing as they are not able to find any details updated in their system about bill being paid and request for number deactivation, i have to pay this amount again which i find is not fair. When i called back at customer care to ask for proper resolution, Airtel Customer Care people are asking for receipt for the bill paid, i told them its been 6 months i dont have the receipt and since the bill was paid by cash and after learning that i dont have any other proof for paid bill now they are pressuring me to pay this amount again. Hoping to get help from here. Was this information helpful? | |||||
Oct 19, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Apr 14, 2016 Airtel Customer Care's response Dear Neha, This is with reference to your post dated 13 April 2016. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at airtel.[protected]@airtel.com Regards Akanksha Singh airtelpresence (airtel customer service team) bharti airtel ltd airtel.[protected]@airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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