Airtel — Pathetic customer service, Fake talks

sweety29

from Ahmedabad, Gujarat

Address:	Ahmedabad, Gujarat
Website:	www.airtel.in

My internet connection is not working since 20 days and I have been calling to the customer service number 10 times atleast. No one is bothered. Even I got a call to renew my service and when I told them that the current connection itself is not working they told me that they would send someone but alas I never received any call. A pathetic, fake, full of liars. I have been suffering like hell. After a lot of patience, 1 engineer comes and fixes and the result other day is the same as before. The internet connection comes and goes away. I am never ever going to us their service. It has pissed me off badly.

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Comments

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Sweety,
This is with reference to your post dated 25 September 2015. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@airtel.com
Regards,
Umesh Arora
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

sweety29

from Ahmedabad, Gujarat

Sure. The issue has been resolved but I had a great loss of my time and money as it was not working since 25 days. My account number is [protected]. If you are really keen and genuine to resolve my concern, kindly extend my plan to 1 more month as it was your fault.

I hope that you will look into this and do the needful.

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Sweety,

Thank you for sharing your contact details with us. We will contact you soon to resolve your concern.

Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd