Airtel — Pathetic inaction by airtel customer care

vinay2015

from Jaipur, Rajasthan

Address:

New Delhi, Delhi

I recently took a airtel prepaid wi-fi dongle connection on 20 feb 15. I got the number ([protected]) verified too. However since then i am unable to use the dongle as it shows dns server error.
I have spoken to customer care nummbers umteem times. No response
I have spoken to tech reps, no response.
Pls check call records of the said number to airtel customer care on 23 feb 15 evening from 2100hrs to 2245 hrs.
Airtel will feel ashamed of the inaction. My alternate number is [protected]
Pls get back to me after solving my problem.
Else i will be forced to take alternate routes to address my problem
Regards
Vinay

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Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Vinay,

This is with reference to your post dated 25 Feb. 2015. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Saurav Ahlawat
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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