Airtel — Pathetic service

Address:

Gautam Buddh Nagar, Uttar Pradesh

On August 05th, 2015, I applied for a new broadband connection online. I was assisted by one of your online support executive(Ms. Soumya). I paid the installation amount (Rs. 1000) online using Credit Card after confirming the feasibility of new connection in my area.. Application Number : ONNOIDA01195096 Transaction Reference no. :[protected] I was told that the installation will be done within 48 hours. Yet even after 48 hours I didn't get any message/email/call from anybody. I contacted customer care on August 7th, and I was assured that the installation will be done with in next 3 working days. Yet I received no response. I contacted customer care again on August 14th(reference# BR[protected] and was told that I'll receive a call within next 4 working hours. I received the call on August 16th and the representative was not able to verify things due to some technical issue and assured that I'll receive the call in next 4 working hours again. But again no response. I contacted the nodal team on August 17th and explained my problem again. At that time I was told that my area is not feasible for broadband connection. I asked to initiate the refund process. Again to my surprise, I was told that it will take 21 working days and I'll receive the check for the amount. I asked as I paid online, the refund should be directly credited to my Credit Card. And I need all this in an email. And the guy(Mr. Anand) refused to do so so I asked him to transfer my call to his senior and again same response from senior executive(Mr. Gaurav) also. So here are my concerns: Why do I was asked to pay if my area was not feasible for new connection? If it was feasible, why I haven't received a new connection? Why did it took 15 days to tell me that my area is not feasible? Why there was no communication from concerned department? Why my email id was asked while submitting application if it can't be used for communication purpose? Why would it take 21 days for the refund process to complete? Why the world's third largest telecom company make refunds in form of check while the customer paid online?