[Resolved] Airtel — Pathetic service | |||
I have a prepaid service with Airtel and have been experiencing non-stop call drops and data service outages on my iphone for more than a month. I have called them many time and they say they will get back to me but nothing has happened. They put me on hold and say they will connect me to their supervisor and after waiting for 10 mins they hang up the phone. I have a startup and my business is online and is seriously suffering because Im not able to check my emails, use whatsppp or skype to respond to my customers in a timely manner. I would like you to do something about this so they dont take people for a ride. I went on their facebook page and there are thousand of people who are suffering because of their poor quality of service. Pease do something about this. thank you Was this information helpful? | |||
Aug 12, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Mar 26, 2016 Airtel Customer Care's response Dear Mr. Jain, This is with reference to your post dated 26 March 2016. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively. Look forward to receiving the required details at airtel.[protected]@airtel.com Regards, Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Mar 31, 2016 Airtel Customer Care's response Dear Mr. Jain, This is with reference to your post dated 26 March 2016. We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved. If you require further information / assistance, please write to us at airtel.[protected]@airtel.com Regards, Anil Sachdeva airtel presence (airtel Customer, service team) bharti airtel ltd airtel.[protected]@airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
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