Airtel — pathetic service provided

Address:

411028

I have been using airtel mobile services for more than 5 years now and for the last 1 year have been using 3 numbers under family package plan option. It has been more than 15 days that i have been following up by calling the call center to drop one of the number which i have not been using since 4 months now. To my surprise the kind of service i have received so far to process such a simple request has been very disappointing considering that i have been a loyal customer for so many years until now. What is strange is that they activate a new number the very same day but when i had requested for dropping one of the three numbers that i have been using, they couldn't do that in this last 15 days. This in spite the last time which was a week back i was promised by one of the supervisor in the call center that my request would be processed on priority and i shall receive a confirmation call for the same but so far i have not received any such call.

Therefore finally i have decided to change the service provider since airtel do not seem to be bothered or care about existing customers.