Airtel Payment Bank — Money deducted but not recieved by party

I manigill has done a payment of 500 rupee from my Airtel payment bank on 29 December having utr no[protected].
But the amount has not been recieved by the party.
I tried calling Airtel payment bank customer care but they told me the payment is already done.
They informed me to ask third party bank but third party refused they don't recieved any payment.
I want my money bank as soon as possible.