Airtel Payment Bank — payment failed but balance debited

Sir mene 7 march ko online payment ki thi quikr par vaha meri payment fail ho jati hai nd balance b cut ho jata hai airtel bank vale bol rahe k humari taraf se trasaction successfully ho gya but mera payment failed bata raha to kese succefully ho sakta hai mene quikr se b bat ki unka b koi sahi ans ni aaya mene quikr valo ko kaha b 7 march se 8 march tak k apna account statment share kar do vo b ni kiya me thak gya upar se lockdown me peso ki kami mene 15200rs ka trasaction kiya tha plz mera refund karva do...