Airtel Payment Bank — payment not received

Address: 799104

Website: airtel.in

Prayer for reverse my amount of rs 10000/- in my airtel payment bank no-[protected]
Dear sir,
I am send money in your bhim apps that transaction amount 10000/- traction id [protected] and account no is[protected] date 07/08/2018 but the amount is not created in the bank account. Please verify this transaction and why the amount not credit please in form me.