[Resolved] Airtel — Payment for non usage | |||||
Hi, My name is manoj prabhakar, i am using airtel prepaid number for several years and just 3 months back thought of converting to postpaid. So i did convert it to postpaid and my plan was 549... The first month bill was perfect and next month i crossed my limit and got disconnected and so in few more days i paid the 3/4th of the amount, but still my number didn't get activated (No incoming and no outgoing) and so i waited for a month and paid the rest amount to complete the bill, and i paid. But still it was in deactive stage only. Last month i got a bill of 549, and got shocked as why i should pay for disconnected service??? I check with nearest outlet they told its my phones problem, then told its the sim problem as in the system it shows activated only., then charged me 25 rupees for a new sim (Airtel showroom).. Now i want some explanation or cancel the charges for the last month bill as the network was disconnected. Please someone help Was this information helpful? | |||||
May 31, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Apr 28, 2017 Airtel Customer Care's response Dear Manoj, This is with reference to your post dated 26 April 2017 . We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at [protected]@in.airtel.com Regards, Karishma Chauhan airtel presence (airtel Customer, service team) bharti airtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Apr 28, 2017 Airtel Customer Care's response Dear Manoj, This is with reference to your post dated 26 April 2017 . We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response. We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively. Regards, Karishma Chauhan airtel presence (airtel Customer, service team) bharti airtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
 2 Comments | |||||
Comments
Please on my airtel number, which you are given to other person. In that my all Office staffs call me .so please on my number my number is [protected].If you can resolve it then please resolve it, it's my a big request to you .so please please please please onn or activate my airtel number [protected] .please once again ...Thank you
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If the problem with Sim / phone means you can't waive the Bill amount for last month. If the service providers (Airtel) problem that your connection got disconnected means you may raise the complaint in consumer court as well as write a letter to service providers (Airtel) with RTI act that they have to answer for it. Eventhough they didnt reply to you letter or case means just complaint to TRAI.
Anguraj