Airtel — payment made but airtel broadband installation is not done.

Address:

3rd Street, SBI Staff Colony, Arumbakkam, Chennai, Tamil Nadu, 600106

Recently I opted for Airtel broadband connection. I made the payment to on 29th of July but i still the connection is not provided to me. I was said that the connection will be installed in 24 hours of payment.

Followup was made several times but the Airtel representative id not answering call.

Am I cheated here?