Airtel — Payment made but no internet connection

Address:

Siliguri

This mail is to inform you that I have been cheated by the local airtel broadband service provider. On 31st of January 2022 I was asked to make a payment online through a link provided through a whats app number by the agent provided by the Online Airtel broadband connection activation team. I did the same as I felt the same was legit and indeed i even received a mail regarding the payment. On 1st of Feb 2022 the Technician came to address and informed me that he cannot provide me a connection as there is no port available. As per him all the 16 ports were in use. I don’t want to know what and why things went wrong but as I made the payment promptly my services needed to be provided ASAP as well. Followed up with the technician the next day and he said that I need to call the local airtel broadband service provider. I did the same and the agent reassured that I will get the connection the very next day which was a lie. I called the airtel customer service on 1st feb evening as well as 2nd of feb and both the times i was told that my service request is on the top most priority but today its the 4th of feb 2022 time 18.44 but still no connection. The Agent has stopped answering my calls since three days. I guess i have been duped. This is a serious thing and I am taking this tot he consumer forum as well.
Airtel ID given was [protected]