[Resolved] Airtel — Payment Misplaced | |||||
We have 5 numbers under CUG connection i.e [protected], [protected], [protected], [protected] and [protected]. We have done the payment of february on March 17. The first 3 no's paymet Rs.824/- and second 2 no Rs.519/- was paid as cheque. Now Rs.824/- cheque is cleared and the other cheque is misplaced. Over that they have charged Rs. 100/- as fine for late fee. We have deposited the cheque on 17/3 which is not a late payment. They have not given any acknowledgement for it. I called the nearest outlet were we usually do payment and deposited the cheque a man told me that they have not received the payment and we have to pay again and when I asked about the cheque we deposited he told me that it has gone to chennai and we will not get it back. When asked for more info he had asked to contact the customer care. But even customer care cudn't help us and asked to the nearest outlet back. when call so the lady shamitha spoke very arrogantly, and asked us to come to their branch, but then yesterday when my MD had gone there to discuss with regards to the payment, she reached there at 2:14pm and had to wait till 3pm. As no staff were no staff at the counter. They don't even have patience to listen to customer queries and just disconnect the call. This is not the way you are suppose to treat customers. We will post all the 5 airtel numbers and a landline broadband connection to some other network. It would be better if you take a necessary measures with regards to these. Was this information helpful? | |||||
May 25, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Apr 12, 2017 Airtel Customer Care's response Dear Disha, This is with reference to your post, dated 12 April 2017 . We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at [protected]@in.airtel.com Regards, Karishma Chauhan airtel presence (airtel Customer, service team) bharti airtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Apr 18, 2017 Airtel Customer Care's response Dear Disha, This is with reference to your post dated 12 April 2017. We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response;we will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively. Regards, Rakesh Kumar airtel presence (airtel Customer service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Apr 24, 2017 Airtel Customer Care's response Dear Disha, This is with reference to your post dated 12 April 2017. We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved. If you require further information / assistance, please write to us at [protected]@in.airtel.com Regards, Rakesh Kumar airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
Add a Comment | |||||
42%
Complaints
54503
Pending
0
Resolved
21958
View all 54503 Airtel reviews & complaints
+91 96 6339 5551
+91 11 4266 6500 [Head Office]
+91 11 4666 6100 [Head Office]
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
View all Airtel contact information
Post your Comment