Airtel — payment not credited from airtel bank

Address:

Chandigarh, Punjab, 160018

I paid 250 rs from my airtel payment bank on my post paid account on 13 aug 2017 but still payment not credited in my account.
I called mobile care service they said to me i did not receive your payment and you have to talk with airtel payment bank.
Then after i called airtel bank asked the same they said to me transaction is success you have to call mobility care service.

I surprised both care services telling me it's not my fault you have to talk with there. My question is where i can go and resolve the problem?

I had sent mail regards the same to all of guys let's see what they reply.