Airtel Payments Bank — Fastag

On 31st October 2020 I have activated airtel payments bank fastag.
But after 5-6 months 2200rupess were blacklisted and I cleared the Blacklisted amount and get the new fastag of paytm payments bank.
But on 9th February 2022 Rs.15000 were credited in my account and all the amount was deducted in fastag and on 25th of march 2022 Rs.17000 were credited to my account and all the amount was deducted in fastag. I'm using the paytm fastag and all the toll tax are deducted from that account.

When i check the fastag menu in Airtel thanks app it was showing Rs.60940 in pending which i have never used.
I contacted the customer care but they don't provide me any resolution.
I asked them why this much amount is get deducted in fastag so they have no answer.

I contact customer care everyday but they dont provide any information.

So I want that all my money should be refunded.
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Airtel customer support has been notified about the posted complaint.
Apr 11, 2022
Updated by Ashmohd
On 31st October 2020 I have activated airtel payments bank fastag.
But after 5-6 months 2200rupess were blacklisted and I cleared the Blacklisted amount and get the new fastag of paytm payments bank.
But on 9th February 2022 Rs.15000 were credited in my account and all the amount was deducted in fastag and on 25th of march 2022 Rs.17000 were credited to my account and all the amount was deducted in fastag. I'm using the paytm fastag and all the toll tax are deducted from that account.

When i check the fastag menu in Airtel thanks app it was showing Rs.60940 in pending which i have never used.
I contacted the customer care but they don't provide me any resolution.
I asked them why this much amount is get deducted in fastag so they have no answer.

I contact customer care everyday but they dont provide any information.

So I want that all my money should be refunded.

And I got a call from airtel and they told me that the transaction is older than 6 months but the transaction dated 9th February 2022 and I can't understand how they are saying that

All i need is my refund.
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Still I don't get any resolution and refund

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