Airtel — phone is showing invalid sim card

yukta chauhan

from Vadodara, Gujarat

Address:

Vadodara, Gujarat, 390011

I am writing to bring to your attention a serious issue I had in your establishment last week.

I was not using this SIM due to my phone breakage since from last 2-3 months. But when i inserted that sim on my new phone it shown invalid. Then I went to near-by Airtel customer care to fix this problem but they to said me that another SIM Kit is being made from same number. My whole data and accounts are link with this number including whatsapp. I was your old customer and using that SIM from last 6 years. If I change the SIM card my whole important data will be get lost.
OR If another person will purchase that SIM my whole data and personal information will be visible to him (as many accounts were linked with that number).

Can you please activate my SIM? or give me another SIM with same number?

I hope to hear back from you about this incident. I can be reached by email (chouhan.[protected]@yahoo.com) any time.

Sincerely,
Yukta Chauhan

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Airtel customer support has been notified about the posted complaint.

Dec 04, 2018

Updated by yukta chauhan The Airtel number which I'm having problem is [protected]. Due to this problem I can't open the apps which are linked with that and having 2 factor authentication issue. So I can't get OTPs.