[Resolved]  Airtel — PLAN CHANGE WITHOUT PRIOR CONSULTATION OR APPROVAL 4G LTE no. [protected]

Address:

Bangalore, Karnataka

Hi, This is with regards to the email I received titled "Plan revision for your Airtel 4G CPE" on 11/11/2014. I was informed that my plan will be changed as follows from 27th December, 2014 : 4G LTE 999 Data plan(without voice & sms) to 4G 999 CPE Lock Data plan (without voice & sms) Firstly, I did not at any point of time request Airtel or it's affiliates to change my plan. I was not even given a phone call to check whether I was ok with such a change. This new plan which you are enforcing on me involves the following: 1. The data plan I had signed up for was unlimited and I could use the internet without any extra payment at a lower speed once the high speed data limit (10GB) was over. However, I will now be forced to pay 2p/10KB for the data I use beyond the 10 GB, which is contrary to what I was promised when signing up with Airtel. 2. Even though I live in an area with several broadband options available, I opted for the 4G option as I was promised that I could use the device in multiple locations or while travelling as it would switch to 2G or 3G whenever available. The new plan clearly states that it is purely 4G and will not switch to 2G or 3G, if 4G does not work. Moreover, even at my registered address, 4G often fails and I have had to use 3G to ensure uninterrupted access. This clearly defeats my primary purpose of getting an Airtel 4G connection 3. I was told that I could use my 4G sim in any type of 4G dongle or router, but the new plan appears to lock it to the CPE router device only. It is very obvious that the plan change which you are forcing me to submit to is highly unethical as it removes almost ALL the features of the 4G plan which you highlighted while selling me your product. This is a clear case of false advertising and then stripping the promised features of a product after a customer enters into contract. I definitely intend to use all options available to appeal against this before the Telecom authorities and Consumer Disputes Redressal forums. If you are no longer willing to provide the service as promised to me, I would like my full device cost to be refunded and contract terminated after I have arranged an alternative service provider.