[Resolved] Airtel — Poor 4G network

gowtham7000

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu, 600099

I received calls daily for several months from Airtel to switch to 4g sim for free. As the daily calls were annoying, i agreed to them and switched to 4g sim. Ever since i started using 4g sim, i dont get proper internet speed. 3g was much better than 4g. Though there is full signal bars and 4g symbol, internet speed is not even equivalent to 2g. I'm facing this issue at home, office and wherever i travel. Unable to use internet now. Why did u trouble me to get 4g sim i[censored] cant provide proper network. And i have been trying an hour to reach a customer care agent but there is no way to reach you. Tried 121, 198, 123 and [protected]. Tired of it. You are just making my life miserable.

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May 19, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Apr 09, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 8 April 2017 .

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Karishma Chauhan
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Apr 17, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 08 April 2017.

We tried calling you multiple times to get additional details to enable us to address your concern.
However, there was no response.
We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.

Regards,
Rakesh Kumar
airtel presence (airtel Customer service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

May 29, 2018

Updated by gowtham7000 I am still facing this issue. Please call me @[protected]