Airtel — Poor & Improper Service even after paying Charges

prathamesh0305

from Bangalore, Karnataka

Address:

Gurgaon, Haryana

Two weeks back I applied for a Broadband Internet Connection online and had called customer care requesting for urgent connection as some important work was getting delayed. The respresentative said that it will happen next day but there was no communication after that. After several mails and followups, the documents were collected and I was told that within next three days the connection will happen. Its almost two weeks since I paid the money and there is a poor response from Airtels Customer care team. A very poor and improper service.

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Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Prathamesh,

This is with reference to your post dated 17 July 2015.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

KiranDoddi

I am also facing same problem. I have follow up on status, they are not even calling us to tell the status.

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Prathamesh,

This is with reference to your post dated 17 July 2015.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at airtel.[protected]@airtel.com

Regards
Umesh Arora
Airtel.presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd