[Resolved]  Airtel — Poor internet services

Address:New Delhi, Delhi, 110018

It's been more than a 7 days since i am facing internet connectivity problem on my phone. Firstly, i visited a nearby airtel store thinking that they provide the best of the services to their customers and these people will solve my problem. Upon visiting, these people said that they'll raise a complaint and the technical team will work in my problem and will be contacting me within 24 hours. So, as i had no other options i had to wait for 24 hours and luckily sunday came in between and the store was shut. I waited for whole sunday and visited the store on monday evening. After visiting the store for the second time, i was asked to visit janakpuri branch airtel store and these people are unable to solve the issue for me. I visited the same janakpuri store 3 times in the past 4 days. These people simply have no idea about what all problems i am facing due to poor internet services provided to me by airtel. On an average it took 90 minutes for me to wait for my turn and get addressed for the same issue thrice!!!
Out of 7-8 seats for airtel agents i barely see 3-4 agents on there seats and helping other people like me. So it's been more than 7 days that i am facing internet service issue from airtel.
I never expected airtel to provide such pathetic services to their customers.
I'll make sure that no one in my uses airtel service now onwards and will definitely not recommend it to anyone.
I became a part of airtel family thinking that they provide the best of everything!!!
But by far this is the worst costumer handling that i've experienced.
So, problem is still the same and my issue is not yet resolved.
Poor services airtel..
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Jul 27, 2017
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Verified Support
Jun 22, 2017
Airtel Customer Care's response
Dear Customer,

This is with reference to your post, dated 21 June 2017 .

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

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