[Resolved] Airtel — Poor internet services | |||
It's been more than a 7 days since i am facing internet connectivity problem on my phone. Firstly, i visited a nearby airtel store thinking that they provide the best of the services to their customers and these people will solve my problem. Upon visiting, these people said that they'll raise a complaint and the technical team will work in my problem and will be contacting me within 24 hours. So, as i had no other options i had to wait for 24 hours and luckily sunday came in between and the store was shut. I waited for whole sunday and visited the store on monday evening. After visiting the store for the second time, i was asked to visit janakpuri branch airtel store and these people are unable to solve the issue for me. I visited the same janakpuri store 3 times in the past 4 days. These people simply have no idea about what all problems i am facing due to poor internet services provided to me by airtel. On an average it took 90 minutes for me to wait for my turn and get addressed for the same issue thrice!!! Out of 7-8 seats for airtel agents i barely see 3-4 agents on there seats and helping other people like me. So it's been more than 7 days that i am facing internet service issue from airtel. I never expected airtel to provide such pathetic services to their customers. I'll make sure that no one in my uses airtel service now onwards and will definitely not recommend it to anyone. I became a part of airtel family thinking that they provide the best of everything!!! But by far this is the worst costumer handling that i've experienced. So, problem is still the same and my issue is not yet resolved. Poor services airtel.. Was this information helpful? | |||
Jul 27, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Jun 22, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 21 June 2017 . We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at [protected]@in.airtel.com Regards, KarishmaChauhan airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
Add a Comment | |||
42%
Complaints
54507
Pending
0
Resolved
21959
View all 54507 Airtel reviews & complaints
+91 96 6339 5551
+91 11 4266 6500 [Head Office]
+91 11 4666 6100 [Head Office]
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
View all Airtel contact information
Post your Comment