[Resolved] Airtel — Poor network/frequent call drops | |||
I have raised a lot of complaints against poor network coverage and frequent call drops with airtel. I have followed all the bull procedure they've asked me to do so. 1. Remove the sim and clean it (Very funny though) 2. Reinsert the sim and restart the mobile There were two tickets registered with them[protected] and[protected] and they were changed to "resolved" status without my confirmation (I have stressed them not to move the ticket to resolved unless i confirm the resolution). However the issue still prevails and this is been the problem with many of my friends who are using airtel. There has to be some strong action taken on them for cheating the customers and making them lose their money by frequent call drops (I face at least 20 call drops per day). Ravi Was this information helpful? | |||
Aug 17, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Apr 26, 2016 Airtel Customer Care's response Dear Ravi, This is with reference to your post dated 25 April 2016. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at airtel.[protected]@airtel.com Regards Akanksha Singh airtelpresence (airtel customer service team) bharti airtel ltd airtel.[protected]@airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
 1 Comment | |||
Comments
Give me the ETA. Even after raising two tickets and you people confirming the resolution, the issue still prevails. I can give you my mobile when you reach out to me (if at all) and then you can check the number of call drops on my number (if you have the capability. I think government recently introduced a rule saying that the mobile service provider should reimburse the loss to the customer due to call drop outs. So ideally you should have such an option in place).
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