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[Resolved]  Airtel — poor picture quality on xstream stb

My name is satish bagul, i am a customer of airtel dth (Customer id: [protected]) since last one year. It was all working fine until i upgraded my hd box to airtel xstream smart box. The new smart stb delivers very poor picture quality and i raised a complaint regarding the same with airtel. But the technician came and made some changes in the tv picture setting and said it was a mi tv problem not of the smart stb and my request is still pending saying that it will be resolved by 31st of july, but it seems like no actions are being taken from airtel regarding the same. Also airtel mentions in their promotion that the new smart stb does support the airtel smart remote app on android which works as a remote and can be used for playing games but that is not the case here, the said app is no more compatible. Worst experience of dth with airtel xstream box and customer care of airtel with no technical knowledge.
Complaint marked as Resolved Jul 29, 2020
I had called local technician and he provides me with the latest available firmware update which drastically improves the picture quality and it is better now.

Complaint Status


[Jul 29, 2020] Airtel customer support has been notified about the posted complaint.
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    Customer satisfaction rating
    47%
    Complaints
    43621
    Pending
    0
    Resolved
    19572
    Airtel Phone
    +91 96 6339 5551
    +91 11 4266 6500 [Head Office]
    +91 11 4666 6100 [Head Office]
    Airtel Address
    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078