[Resolved] Airtel — Poor service, Not responding to complaints

Vijayendra Shah

from Mumbai, Maharashtra

Address:	560066
Website:	airtel.in

I registered complaint regarding Not able to recharge online. They told me It will get rectified in 24hrs. After 3 days, again I complained and this time they told it will get resolved by 2 PM 17 Jan 2017. Again I reached out to Karnataka nodal. After reaching out to nodal team, It's been 2 days. I have not got any response so I had no other option left other than mailing Appellate Authority. They called me 3 days back and now there is no response from there side also. I don't know what to do now.

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Mar 9, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Jan 31, 2017

Updated by Vijayendra Shah Mobile number [protected] I registered complaint regarding Not able to recharge online. They told me It will get rectified in 24hrs. After 3 days, again I complained and this time they told it will get resolved by 2 PM 17 Jan 2017. Again I reached out to Karnataka nodal. After reaching out to nodal team, It's been 2 days. I have not got any response so I had no other option left other than mailing Appellate Authority. They called me 3 days back and now there is no response from there side also. I don't know what to do now. They have closed my previous complaint 139676 but problem is still there. I am filling an official complaint now then I will port.

Verified Support

Feb 02, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 25 January 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
[protected]@in.airtel.com

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