[Resolved]  Airtel — Poor service, worst response and careless action

Address:	Chennai, Tamil Nadu, 600042
Website:	www.airtel.in

I have airtel broadband connection from the past 6 years in (Chennai bangalore chennai). My landline number is[protected].My account number is [protected].

I want to disconnect my airtel landline / broadband connection with immediate effect.

My request #: 66994622, 66964546, 66954222

I take this decision, due to poor service, worst response and careless action from your team i am writing this mail with extreme frustration.
It’s my humble request to your team; please don’t repeat these mistakes to any other customers.

From last saturday 16, april 2016 my landline / broadband connection were not working, from the time i noticed this disconnection i begin to start chasing your airtel customer representative. I requested and even started prayerful to restore my services immediately.

During my conversation, my key note message on all my conversation is:
I am using airtel for my professional purpose.
Due this disconnection, i forced to stay back in office for more than 12 hours.
I couldn’t spend time with my family and my office backlogs got increased.
But none of your airtel customer representative bothered listened to my conversations for these seven days and even now.

Note: i used to call airtel customer service thrice in a day to know the outage status of my landline number / broadband[protected].

I always used to get an unchanged response for these consecutive seven days:
“issue will get fixed by tomorrow 7 pm ist.”

To appreciate on airtel, your system not failed to generate my landline number / broadband bill in spite of this outage without any deferral.

After a long thought now i decided to switch over my broadband service provider.

Please process my settlement bill immediately.

Kindly consider my deposit and waiver for these outage period ( 7 days)
I believe you won’t trickster this time again. If so, then i need to take decision of disconnecting my postpaid mobiles, digital tv as well.