[Resolved]  Airtel — Port from prepaid to postpaid

Address:	Dakshina Kannada, Karnataka, 575006
Website:	airtel office

Dear sir,

I'm sushan mj, i'm existing prepaid customer of airtel my phone number is [protected].

On 2nd may 2017 i visited your airtel office which located opp. Infosis kottara, mangalore 575006. There i given request for port my number from prepaid to post paid. And i have done registration process thru thumb (I. E adhar card) and also submitted the all the necessary documents to your airtel office and they have given me new sim saying that it will get activated within 24 hours.

When i called on 05th may 2017 to your office number[protected] they confirmed that my registration is soft blocked by your system, they also said that they will rectify the problem and solve it and they confirm me that my postpaid sim will get activated by today.

But when i called same number today morning a guy said he is attending customer and he will call me back in 5 minutes. Again i called more then 15 times to same number no one is attending my phone call.

Today 08.05.2017 i called your office and no given me response. When i asked they said there are busy with attending customer.
Now i went your office and enquirer the status they said they dont know how to check the status. I asked them to call manager he said to cancel the request and ask me to return the sim.

I request you to kindly look into matter and solve it.

This kind of service will effect me very badly, because of port from prepaid to postpaid i have not yet updated my data pack and any other packs.

Please take immediate action.

Regards,
Sushan mj
[protected]