Airtel — porting failed

Address:

pineruninnavila, keezhkolla, 695132

Yesterday i received the message from airtel that i port request is approved and by 10 pm my number will be ported.

But at 10 pm my old sim stopped working and my when i inserted my new sim i am getting message "mobile network not available", now currently my both sim are not working.

Frankly speaking i am frustrated with the service that i am getting from you guys. as now my both sim are not working.

If i call on customer care or go to airtel store they don't have any solution also, they even said i[censored] wish u can port your number to another network.

Please make my number operational otherwise tell me who will be responsible for the loose that i will go through because of inactiveness of sim