Airtel — porting issue from jio to airtel

Address:

Airtel Express, Ground Floor Opposite Of Aarey Bhaskar Ground, Nearby Film City Road Gokuldham. Goregaon East- MUMBAI, Mumbai City, Maharashtra

Hello there,

This is to certify you that i have requested to port my number
[protected] from jio to airtel on 16th april 2019.

I have been told by the lady representative at the airtel store to do
The first recharge. I have paid rs 500 in cash to her and she told me
That after a week when the network of my jio sim will disappear then i
Have to put the airtel sim, call on 59059 and then verify the code.

I have done the same last night and everything was fine except my
Number is not activated yet. When i have called the customer care 198
They said that the first recharge has not been done yet and they can't
Do anything for that.

I then visited the airtel store but it was closed and a notice was
Displaying which reads "renovation work going on we'll continue our
Service shortly".

Now tell me what should i do? I haven't any active internet service, i have
Already paid rs 500 in cash at the time of porting but number has not been recharged, my airtel sim is not activated and i also got a message that your number will expire on 23rd april 2019.

It seems really horrible and a scary nightmare for me porting my jio
Number to airtel.

I wish i didn't have done this mistake

Customer care is not taking any responsibility and the airtel store is
Under renovation and the worst thing is that my airtel connection will
Expire on 23rd april 2019 which means withing two days.

I know i am badly lost with this jio to airtel porting but still i
Thought mailing you would help me or atleast provide me a solution.

Hope to hear from you soon.

Airtel express store address:
Ground floor
Opposite of aarey bhaskar ground,
Nearby film city road
Gokuldham. Goregaon east - mumbai

Thanks
Mrinal dev