[Resolved]  Airtel — Post paid number [protected] activated those sim was destroyed and never used

Address:

411033

Hello,

I had taken an Airtel Postpaid number - [protected], but I never called for validation & activation, as I didn't want that number to be activated.

I visited Hinjewadi Airtel Office in Pune, handed over the SIM card of [protected] and requested them to destroy the same so that misuse of the number can be avoided.

The Airtel Authority destroyed the SIM card infront of me & confirmed to me that it is deactivate & won't be activated.

On 25th April 2016, I received an SMS stating that there is a bill of Rs.563.23 on the Airtel number - [protected], which I never activated, under my name.
The number is used for the period of - 21st Jan 2016 till 21st April 2016.
The SMS says "Pay the bill else my current number will be deactivated !!"

I had already cautioned AIRTEL on the deactivation of this number on Jan 25, 2016 on Consumer Forum. Link Below:
https://www.consumercomplaints.in/ps-prasad-unused-sim-card-threatened-to-be-use...⇄

This kind of behavior from the company has already caused a lot of stress to me and my family, although we have never activated the number & SIM is also destroyed. I am afraid that this kind of wrong bill would be turn responsible for further stress problems in our family.

We tried connecting to Appellate Authority of Airtel at - [protected], however the movement we dial the options for raising a complaint, the call gets disconnected, in spite of calling between 9.30am to 6pm, as stated in the IVR.

I request Airtel Authorities to look into the matter ASAP and contact me ASAP to resolve this issue. I have not received any E bill / hard copy of bill at my address for this number. I am only getting messages.