[Resolved]  Airtel Postpaid — Airtel Postpaid Cheating

Address:

Hassan, Karnataka

Sir, I have set a limit of Rs 600 for my Airtel postpaid bill. Even after setting my outstanding bill crossed Rs 1072. I got sms like this.. ""Namaste! Usage for your airtel mobile [protected] till 23-Mar-14 is Rs 945.00 which has exceeded your credit limit of Rs.600.00. Please pay Rs.800 immediately to ensure continued services."" I called customer care regarding this. They are telling that you have to control your usage. I told them that that's why i have set the limit for this. After asking the reason they disconnected my call. I have 2gb data usage free. But unknowingly i have used 88mb extra as i don't know how much i am using. They is no proper usage communication from Airtel and charging me about Rs. 880 for this 88MB only. I Can pay only Rs. 600 as i set the credit limit for this. They would have stopped my usage by sending SMS or stopping network when my usage exceeds my credit limit of Rs. 600. That's why the option of credit limit setting is there to control usage. Otherwise there is no meaning for this option if it crosses the limit. Now my number was not active to make out going calls/sending SMS/browing. I have free usage for calls and SMS but can't able to use as they stopped. This should be done by AIRTEL when my credit limit crosses. They cheated me like this. Please take necessary action and do needful. Regards, Nagaraju Chikkala, My Airtel Postpaid No - [protected] Mail ID - nagraj.[protected]@live.com