Airtel — postpaid airtel sim card activation issue

I am having corporate airtel sim card (Ph. No. [protected]) on my old company name from hyderabad. I recently shifted to noida. I opted to transfer of ownership to my name and submitted necessary documents, accordingly address verification also completed by airtel further i received message from airtel on 9th sep 2017 for televerification but they have deactivated my sim and i couldn't able to do the televerification. I called to customer care, they suggested to go for new sim card from airtel store but they are reluctant to provide me sim card. Such a pathetic service by airtel.

Regards,
Dattatray