[Resolved] Airtel — Postpaid bill over amount

anoopsarath

from Hyderabad, Telangana

Address:

Thiruvananthapuram, Kerala

Hi, For my last bill[05-Nov-2013 to 04-Dec-2013] I got invalid amount, which is the highest amount I have got till as bill. From 05-Nov-2013 to 30-Nov-2013 my plan was 999 solitaire and changed to myPlan from 01-Dec-2013. But in the bill the charges are calculated based on my plan for the whole last month. I have tried calling customer care and the executive who attended is an irresponsible fellow who have not provided me the reference ID and also nobody from Airtel has contacted me till now.

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Aug 13, 2020

Complaint marked as Resolved

Dec 07, 2013

Updated by anoopsarath Hi,

For my last bill[05-Nov-2013 to 04-Dec-2013] I got invalid amount, which is the highest amount I have got till as bill. From 05-Nov-2013 to 30-Nov-2013 my plan was 999 solitaire and changed to myPlan from 01-Dec-2013. But in the bill the charges are calculated based on my plan for the whole last month. I have tried calling customer care and the executive who attended is an irresponsible fellow who have not provided me the reference ID and also nobody from Airtel has contacted me till now.

Bill number:[protected]

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Comments

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Namaste Mr. Sarath,

This is with reference to your post dated 07 December 2013.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@in.airtel.com

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
LinkedIn- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Namaste Mr. Sarath,

This is with reference to your post dated 07 December 2013.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at airtel.[protected]@in.airtel.com
Regards
Rakesh Kumar
Airtel.presence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
LinkedIn- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33