Airtel — postpaid broadband connection fraud

Address:

560027

Date : 27/8/2019

From,
Vijay sharma kanunga extrusion pvt ltd.
B-05 5th floor solus jain heights off jc road near poornima theater, bangalore 560027.
Mob: [protected].

To the officer incharge
Grievance registration
Bangalore

Subject: broadband connection fraud bharti airtel limited, 55, divyasree towers,
Bannerghatta road, bangalore - 560029

Fixedline number [protected]
Broadband id [protected]_kk
Relationship number [protected]
Account no [protected]
Order id : 59457693
Land line no [protected]
Complaint broadband reference no. Ontmbanga62975870c

Dear sir, with reference to above subject, we would like to bring to your notice that we have taken broad band connection 100 mbps speed and 350 gb data per month @ 2099/- rental plan. At the time of installation airtel executive took 10 days for wiring and 5 day for activation, after activation we were getting speed of 512 kbps instead of 100 mbps, airtel executive informed us that his job is done and from server they will increase the speed and took rs.500/- as advance deposit and rs 1000/- for installation, after that till date the speed issue did not resolve, we had send many mails to airtel and escalation team also to nodal and applet team no action has been take till now.

Instead they were forcing me to send mail to airtel instructing to downgrade the speed. I had also requested them to refund the money which i had paid at the time of installation and 1 month rent. Against that they responded that we will get back to you.

Now today 8/27/2019 its been 2 years airtel is fooling us giving false commitment every 3 days they are saying that it will be rectified with in 3 days or so on.

It has been almost 2 years and more our problem is not resolve and till date we have paid rs.70771.50 towards rental for 24 months. Addition to this we are forced to pay rs. 399/- per employees total 20 employees for taking prepaid mobile internet plan. Which is costing around rs.191520/- for 24 months. We have send many mail to all department but there was no proper response they are just dragging time and fooling us.

With lots of hope and trust i have finally decided to request you to take proper action against this fraud airtel company and arrange to get my money refunded, that is rental paid from the date of installation till date and additional cost incurred for not providing adequate service as promised and legal charges pertaining to this case and other charges details given below.

Rental calculated till august 2019 – 70771.50 cost of additional expenses incurred rs. 191520.00 other legal charges extra and miscellaneous expenses 60 % on total cost. Has to be refunded by airtel.

Details of mails reminders sent to airtel and escalation team. Complaint subject: online booking confirmation of your airtel broadband reference no. Ontmbanga62975870c

1) dated 8/27/2019 net ; appellate deputy advisor trai ; [protected]@trai.gov.in; ravi. [protected]@airtel.com; [protected]@in. Airtel.com
2) dated 8/24/2019 net ; appellate deputy advisor trai ; [protected]@trai.gov.in; ravi. [protected]@airtel.com; [protected]@in. Airtel.com
3) dated 8/23/2019 net ; appellate [protected]@in. Airtel.com ceo. [protected]@bharti.com; deputy advisor trai ; [protected]@trai.gov.in; ravi. [protected]@airtel.com; [protected]@in. Airtel.com; [protected]@bharti.com
4) dated 8/23/2019 ; appellate [protected]@in. Airtel.com ceo. [protected]@bharti.com; deputy advisor trai ; [protected]@trai.gov.in; ravi. [protected]@airtel.com; [protected]@in. Airtel.com; [protected]@bharti.com
5) dated 8/22/2019 net ; appellate ceo. [protected]@bharti.com; deputy advisor trai ; [protected]@trai.gov.in; ravi. [protected]@airtel.com; [protected]@in. Airtel.com; [protected]@bharti.com
6) dated 8/16/2019: appellate ; deputy advisor trai ; [protected]@trai.gov.in; ravi. [protected]@airtel.com; [protected]@in. Airtel.co
7) dated: 8/12/2019 ceo. [protected]@airtel.com; cfo. [protected]@airtel.in; compliance. [protected]@bharti.in
8) dated 8/5/2019 appellate. [protected]@in. Airtel.com'; [protected]@in. Airtel.com; [protected]@in. Airtel.com
9) dated 4/11/2018 [protected]@in. Airtel.com; nodal. [protected]@in. Airtel.com; appellate. [protected]@in. Airtel.com; yogesh. [protected]@airtel.com
10) dated 4/11/2018 [protected]@in. Airtel.com; nodal. [protected]@in. Airtel.com; appellate. [protected]@in. Airtel.com; yogesh. [protected]@airtel.com
11) dated 3/17/2018 [protected]@in. Airtel.com; nodal. [protected]@in. Airtel.com; appellate. [protected]@in. Airtel.com; yogesh. [protected]@airtel.com
12) dated 3/17/2018 yogesh. [protected]@airtel.com
13) dated 3/7/2018 [protected]@in. Airtel.com; nodal. [protected]@in. Airtel.com; appellate. [protected]@in. Airtel.com
Trusting that government has created this forum to help us and get justice and hope that action will be taken against these fraud companies and their fraudulent business.

Regards

Vijay sharma [protected]