Airtel — Postpaid connection (Money Refund issue)

Address:

Hyderabad, Andhra Pradesh

Dear Concern, 1 month back I got a call from airtel (Ms. Anita- [protected]) for new post paid connection. They sent list of numbers. I selected 1 number ([protected]) and contacted her. Ms. Anita said number is available. And next day she sent their executive's to collect amount( RS-310), Photo copy and other ID proofs. On 21.02.2013 - 12.24PM other staff (Ms. Sukanya - [protected]) called me and said that numbers which I selected was already allocated to someone. I have been told to select other number. I told them if you can give me the number which I have selected then ok, otherwise return my money. She said " we cant refund money, I will check with my superior and let you know". But she never called me. On 23.02.2015 (3.39Pm to 4.06Pm) I had to call them. And Ms . Sukanya said "sir we will return you money by next day(24.02.2015)" But no one came and not even bother to call. On 25.02.2015 - 3.44Pm I had to call the executive (Mr. Kumar Raja) as Ms. Sukanya was not lifting my call. Exceutive said I will come tommorow to give your cash. On 28.02.2015 - Unfortunatly again I had to disturb Mr. Kumar Raja. He said unnecessary trash and disconnected my call. Same matter I have escalated with their Team head (MS. Laxmi - [protected]), but there is no use. Till now (09.03.2015) have not received my money. And more over Airtel team not responding to my calls. Kindly take up the issue with Airtel. Thanks & Regards M. Shankar [protected] 6-10-5/3 Shivarampally, Rajendra Nagar, Hyd - 52