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I was exhausted from explaining my issue to each and everyone every day to solve. This is the very very very worst service I ever faced. Since the issue started last week I called Airtel and explained my issue for around 1 hour In the final they simply said would arrange a callback for the issue. Even yesterday I spoke with Nisha Shankari around 2.30 hrs and explained my issues finally they came up with a solution discussed it with their Higher level and said to convert PostPaid to Prepaid Migration for the Dongle Number (95xxxxxx90) after conversion ill call you tomorrow and apply the solution until you do not convert prepaid. As she said I converted to prepaid and waited for the day no call from her. She assured me to call back and provide the solution. So I called customer care and spoke with MOHAMED SAMIR even without asking about my issue he said he couldn't and you go and check with where you purchased the sim. I said without knowing the full history of the issue and already decided on the solution but finally no call from her. But he responded that it was a different team we couldn't connect and she did not mention any note about the issue. Here
1. if a customer raises an issue to Airtel should not add any notes, even for small or big issues for any issue there is no reference number and notes to understand the caller to communicate with the customer with the proper solution.
2. Even 1st level support or senior all are ir respective answer. They don't understand the actual issue but they are saying something different opinion even not match the issue.
3. I am disappointed and do not know what to do from the last week itself I made a call to customer care and explained my issue and then they finally said would call back again making call explaining A issue and finally said call back and new member attended the call explaining my issue and said will call back.
4. How long does it go further and make a customer frustrated pushing them into stress, and depression?
I don't know who read this mail but if read even they can understand or not my pain. With this kind of irrespective people make people roaming to the customer.
The last person spoke with me and came up with a solution her name is NISHA SHANKARI, The Call duration is around 2.30 hours. she promised and assured and I hope the issue comes to an end today itself but again it was like the same day as yesterday and ended with MOHAMED SAMIR with a careless answer irrespective of talks.
Kindly check with NISHA SHANKARI[protected] for yesterday's conversation and make it arrange a call with her. She said to convert postpaid to prepaid and then provide your dongle data to the new postpaid connection today and will confirm and make a call. I believed her and then converted my dongle from postpaid to prepaid but nothing happened.
The main point is
1. Nobody is willing to share the reference ID of the conversation
2. They said after the call end would get a reference ID but it was fake and rarely get a reference ID but that's only for getting an ID for any query, not for the issue related.
3. Once the call ends simply get a message "Your issue is resolved" How is it resolved without providing a solution?
4. In my issue spoke with these people there are no notes for whom I explained my issue.
5. Finally they said would arrange a callback is fake.
List of persons with whom do i was made conversations but no solution still
1. Kannan (Supervisor)
2. Madhu[protected]Supervisor and worst conversation)
3. Janani
4. Nisha Shankari (the supervisor, Finally came up with a solution and said would call today but it was wrong)
5. Vibina
6. Mohamed Shamir[protected]supervisor worst conversation)
For the last week, I have had trouble with these people because of gave and cheated with the wrong info made me take a postpaid connection and post to prepaid conversion, Amazon Prime issue, and all
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